See how to cut and trim video for iPhone. Deleted and reinstalled the app, signed out and back in. "My iPhone will not play videos on the YouTube app. On your iPhone, iPad, or iPod touch: Tap the photo, then tap the Share button , then tap Save Image. Check if your Internet connection is working and is stable. 3. Step 2: Click +Video button to load the target video that won't play on iPhone. Try this if you're experiencing an issue when updating or downloading apps from the App Store on your iPhone, iPad or iPod touch. 2. b) Reconnect your iPhone to PC, make sure that the cable is plunged into PC tightly. Some camera is equipped with settings purpose built for higher quality but resulting in big size, such as GoPro's Protune, make sure to turn off the feature to ensure an easier playback on iPhone later. You can use a content transfer app to transfer photos to your iPhone should you wish to do that. Letâs check out how to resolve the photos and videos not loading issue on an iPhone: Before you jump onto the actual fixes and get rid of the issue from your iPhone, you may be interested in finding out the cause of the issue on your device. Click the +Video icon at the top menu bar and select the source iPhone video to import. Resize iPhone 4K/HD video first. If you have a GoPro with a touch screen, swipe down from the top of the display to … Try sending the photos or videos that you are unable to open to yourself via Messages. You can create a backup before selling the device and then restore it on your new iPhone 12 Pro or iPhone 12 whenever you get it. Step 2: Tap +Video button to load the video that doesn't play on iPhone. 1. When this option is enabled on your device, all of your media content is saved on the iCloud. iPhone (iPhone X, XS XR, XS Max, 11, 11 Pro, 11 Pro Max) is showing 'Unable to load storage info'? For example, iPhone blocks any video in 100fps and even 29.99fps, while Mavic 30fps is actually more like 29.99fps instead of 30fps. Unfortunately, if you have deleted the video from iPhone, and you are left with a corrupt video on your Windows PC, then a video repair software is your only way out. 1. Notice: iOS upgrade can cause a lot of issues on different iDevices, you may encounter the iOS 12/11 screen recording not working problem, Apple music keep pausing and skipping, the Apple store doesn't work well, etc.. Here are some methods for troubleshooting: a) Use the Apple USB cable. The Apple Hi, Speed event flew by! Step 1: Open VideoProc and click Video button. Transfer photos from an iPhone to your PC. Eric's quite adept with photographing & post production subjects. Related: fix MOV video won't play on iPhone error, convert MKV to iPhone, fix AVI video won't play on iPhone. Lower the video resolution, e.g. On your PC, select the Start button and then select Photos to open the Photos app. Solution: How to Fix iPhone Won't Play Videos from Mac, Windows, Android, GoPro, DJI. Open App store > tap Updates and look for the app in the pending updates > click Update > enter Apple ID password if asked > go back to the app and see if the video not playing on iPhone issue is fixed. Hold down lock and volum up buttons down till iPhone turns off and turn it back on again. Step 1 Import the Video that is Not Playing on iPhone Select Converter icon on the main interface. Otherwise, iPhone prevents you from playing 4K 4:3 video. Convert AVI, MKV, WMV, FLV and other videos to/from iPhone MP4 MOV. Technically, iOS only recognize HEVC video encoded in hvc1 subcodec. An error occurred while loading a higher quality version of this video (or photo). This is because of the aspect ratio issue. I can’t upload my video to TikTok. Technically, 10 min 2.7K60fps GoPro video will take up around 4.8GB storage space, let along the 4K60fps video. Step 2: When the settings app launches, tap on the option that says General and then select the Storage & iCloud Usage option. "Why won't my iPhone play videos on safari? Step 5: Tap on the iCloud Photo Library. If your photos are saved on the cloud and your Internet is not working, your iPhone will have trouble downloading and showing your content. When something on your iPhone is not working as it should, a soft reset is a good place to start fixing the issue. Ways to fix iPhone video playback is not working Solution No.1: Perform a soft reset Many problems can be solved with a soft reset. They are told the 4K videos are unsupported and won't play on iPhone or iPad and the resolution or FPS need to be lower. Tap on the option that says Photos to launch the photos settings panel. If Windows Photos not recognizing iPhone, you can check if your USB cable and the ports are functioning well. Disable the Optimise iPhone Storage Option. This is the same in Facebook and Safari. If you have any apps, photos, videos, or anything else that you donât use anymore, you may want to get rid of it from your device to free-up memory space and to allow for your photos and videos to load on your device. Sometimes, the videos freeze after 5-7 seconds normal playback on iPhone. All the cloud-based services require you to connect to them using the Internet to allow you to access your content. Reasons: Many users complain iPhone won't play videos from other apps like Facebook, Instagram, or video editors like Splice or Clips. It accepts loading multiple videos at a time. Reset iPhone: Settings > General > Reset > Reset All Settings. You can use the Photos app to import photos from your iPhone, iPad, or iPod touch to your Mac. It will open the iCloud panel for you. You have to convert 4K 4:3 to 16:9 aspect ratio or change the video resolution to lower 1080p/720p first. The same problem happens when you try to play the AVI, MKV, WMV or other video files sent from your friend working on Windows OS or the videos made on Android. Step 4: The following screen will offer several iCloud related options. The best thing for you is to just disable the optimize storage option on your iPhone and the following shows how: Step 1: Launch the Settings app from the springboard of your iPhone. Try this if you have an issue when you update or download apps from the App Store on your iPhone, iPad, or iPod touch. You will find that you are now able to access all other files as well as they have all loaded-up properly on your iPhone. It is possible that you are having this issue because the photo or video format is not compatible with your iPhone or iPad. You can add more clips at a time. Then open the video in safari to see if it can be played on iPhone. Batch video processing is allowed. If you don't have access to Dropbox and you want to upload your photos, videos and files to your account, then you can send them to Dropbox as an attachments. In that case, your best bet is to load at least one video in your collection and it will trigger all the other photos and videos to load-up. If a blue account icon appears at the top of the App Store, you may not be signed in. To accommodate the process, the 4K videos of higher resolution shall be converted to a lower resolution like 1080p or 720p, if you have older models. This is happening on my iPhone 12 Pro as well with videos from as recent as 2 months ago. Open the App Store and sign in. Whenever I hit play button it says cannot open. Run into stuttering 4K edit on iPhone? Tap on Settings > go to Safari > scroll down and Clear History and Website Data to get rid of the caches, cookies, and browsing traces. Option #3: Don't Download; Just Make Them Easy to Access. GoPro 4K video won't import to iPhone? Step 1: Launch VideoProc on your computer. Reasons can be various, ranging from video format incompatibility issue, the video itself is damaged or invalid, issue with software update, to the faulty iTunes syncing. Therefore, when you request to view a content, it loads up from your iCloud and so takes a bit longer than usual. Whenever I try to play a video it just shows up with the circular loading icon. 4. from 4K to 1080p/720p or upscale video to 2160p. Sometimes, bad network connection and too many junk files or website data are the main culprits that videos keep buffering and stuttering when they are played on Safari. It appears that users who are experiencing this problem may not open certain (not all) photos or videos. Chances are some HEVC files created by programs like Handbrake and FFMPEG are tagged as hev1. Please see: ‘HEIC To JPEG or PGN’ or ‘JPEG or PNG to HEIC’, Convert Images On Mac. In this video we will show you how you could fix it. First is obvious – just find a WiFi spot, or turn your Mobile Data (3G) option on, so that the video can be downloaded from your iCloud account. Turn your phone on and unlock it. If you have any of these matters, go to the iPhone troubleshooting index page to search for solutions to the problems you have. It is able to reduce video file size, transcode video to/from iPhone and adjust video parameters, be it codec, frame rate, bitrate or aspect ratio. The following teaches how to find out whatâs occupying the memory space on your iPhone so you can remove it: Step 1: Launch the Settings app from the main screen of your iPhone. People normally use the optimize storage option when their iPhone is running out of memory space and if that is the case with you, then you may need to free-up some memory space on your device. * Click Crop in the basic editing panel to crop the video area and change the aspect ratio from 4:3 to 16:9 that your iPhone recognizes. Double press the Home button to open the App Switcher > swipe up the app to close it > reopen the app and find a video to see if your iPhone can play it. Press the icon of the app till you see the jiggle X in the upper left corner of the app > tap the X to delete and uninstall the app > go to App Store > search the app and tag Get > click Install next to the app to reinstall it on your iPhone. You can try this way if you don't mind data loss. Plug the Lightning to USB Cable into your new iPhone, then connect the other end to the adapter. Optional: If you are unknown of obscure settings for iPhone video playback, you can click Target Format at the bottom of the Video window, choose Apple Device > to iPhone Video and select the specific iPhone model you are using. DropBox is a cloud storage & synchronization service provided by Dropbox Inc. Step 3: Click Target Format to choose the output format supported by iPhone. He's also a keen musician and sportsman. Sometimes, software update causes app incompatibility issue and further leads to video playback error on iPhone. There are times you've downloaded and saved some online videos on your computer. This is the most common reason why your content is not properly loading in the Photos app on your device. * Click Option at the right side of the video information, where you can change video resolution, codec, bit rate, frame rate, and other parameters as you like. Optimize Storage Option is Enabled. 5. Tips: Go to Downloader module, you are able to download video from YouTube, Facebook, Vimeo, etc. If the photos and videos are not fully loading in camera roll on your iPhone, the following guide offers some of the fixes to help you get rid of the issue and for you to load and view your photos and videos on your iPhone. iPhone 12 Pro will tick (almost) every box you can think of. But when you sync them to iPhone you end up with playback failure, with error message "unsupported video format". Open the App Store and sign in. 3. This happens to a lot of users who have an iPhone with the less storage option. directly to your iPhone. If there are any issues with your Internet, you may want to reach out to your Internet service provider and ask them to help you fix the issue. Some third-party USB cables are unable to help you transfer files from iPhone to PC. The optimize storage option saves your content on iCloud and only shows the thumbnails of your content on your device. Videos taken by iPhone are too big? Switch video codec from HEVC to H.264, or convert H.264 to HEVC to halve the size. Connect your iPhone, iPad, or iPod touch to your Mac with a USB cable. If a blue account icon appears at the top of the App Store, you might not be signed in. What is going to happen now is your iPhone will download all of your photos and videos from your iCloud account on your device. Secondly, right now, only iPhone 8 (Plus), iPhone X, iPhone XR, iPhone XS (Max), iPad Pro and iPhone 11 series in 10.5-inch, 12.9-inch, 11-inch and 12.9-inch can play 4K and HDR videos flawlessly. Second, if you want your videos to be playable offline, then you need to set your iPhone, so that it keeps original video files in its internal memory. There could be various factors playing role in the issue and the following are some of the common reasons why your photos and videos are not loading on your iPhone. Open a browser on your computer and head over to the iCloud website. Your Internet has to be active and stable in order for your iPhone to fetch content over the cloud. You can now view all of your downloaded photos on your computer. I don’t use iCloud (so optimize photos is not enabled), I’m running the latest version of iOS (14.4), and I have plenty of storage (using 150 gb of 256). Users encountered the problem that iPhone won't play GoPro HEVC videos, especially the 4:3 videos even with lower resolutions and frame rates. These videos are commonly filmed HEVC 4K 60fps, 2.7k 120fps and 1080p 240fps. Reasons: It's really a nuisance when the recorded videos won't play on iPhone in Camera Roll. If you are a user whose photos and videos are not loading on your iPhone, there must be some misconfiguration in the settings of your device. Generally, 99% of video issues will be fixed. Step 5: Repair the video or just discard it if it is not so important. You must shrink video size by lowering bitrate for smooth video playback on iPhone. Once the issue is fixed, you should be able to access your photos and videos on your iPhone. As is well known, resetting iPhone can fix various stuck issues, but it will wipe all the data on your iPhone and become unrecoverable. Even trickier, your new model such as iPhone 12/11 won't play HEVC videos from time to time. Step 3: Make sure to have good network connection. Make sure to use a 12W or higher power adapter. Lower the video resolution, e.g. It is a free service that converts your videos to any format you’d like to use. Forget Wi-Fi Network and Rejoin We hope our guide above answers your âwhy won’t my videos load on my iPhoneâ question and shows you the ways to get your photos and videos to load up on your iPhone. Step 3: Choose the output file format that is perfect for iPhone. Now that you know the reasons behind the issue, this section will teach you how you can get rid of the issue using various methods on your iPhone. On the iPhone 12 and iPhone 12 Pro, press the Volume Up button, then the Volume Down button and then quickly press and hold the Side button until you see the Apple logo show up. You have to convert the frame rate to Apple 30fps beforehand. Step 4: You should be able to view the list of your apps along with how much memory space each app is using information on your screen. Connect the Lightning to USB 3 Camera Adapter to your current iPhone. from 4:3 to 16:9. Sometimes it could be a minor software glitch causing your photos and videos to not load on your iPhone. It allows you to upload videos to Dropbox from your iPhone to access anywhere and share them with others. Tap on it if it is not already. So except for upgrading your iOS to newer version for HEVC, it's suggested to convert HEVC video to H.264 which is fully compatible with iPhone to fix video not playing on iPhone issue. Reason 3: Problem with 4K video, higher frame-rate video or oversized video. Read on to find out how. If your GoPro and iPhone are already paired, skip this step. why and how to fix this. Or you might experience a choppy or jumpy playback on iPhone with the 4K HDR video. Tap General > Reset > Reset Network Settings. The problem with iPhone video playback has plagued many Apple users so far. So if you are ready to fix the photos and videos not loading issue on your iPhone, letâs jump onto the fixes below: As we mentioned before, the main reason of the issue could be that you have turned on the optimize storage option on your iPhone. Member of iMobie team as well as an Apple fan, love to help more users solve various types of iPhone related issues. You can go to Apple Device and click iPhone Video and choose the specific iPhone model you are using. Many a iPhone user reported a playback failure of 4k videos filmed by GoPro, DJI Mavic or other cameras. Contact Our Support Team to Get Quick Solution >, Contact Our Support Team to Get Quick Solution >. iPhone captures some amazing quality photos and videos and perhaps that is the reason many users prefer to use it as their primary camera. If you still need this legacy plug-in, you can add it back using the custom setup option in the installer. There could be various factors playing role in the issue and the following are some of the common reasons why your photos and videos are not loading on your iPhone. Step 4: Press RUN button to begin converting video to iPhone format. Click on Photos after logging-in and you should be able to view your photos. Frankly, certain iDevices have specific limitations and have put a block on frame rate higher or lower being copied into the system folders or imported through the lighting connector. According to Gopro, no version of iOS supports 4K 4:3 playback. 1. iPhone Won't Play Videos from Mac, Windows, GoPro, DJI, Android, etc, 2. iPhone Won't Play Recorded Videos in Camera Roll, 4.iPhone Won't Play Videos on Apps (Facebook, Splice, Clips, etc), Check what video quality your iDevice can play >>, How to Speed up or Slow Down iPhone Video, 1. You can check our post on how to hard reboot iPhone 12 and iPhone 12 Pro if you need further help. To fix video not playing on iPhone problem, you can rely on Videoproc, an easy-to-use but powerful toolbox engineered for 4K/HD video processing. Lately, some of the users have complained that their photos are not loading on their iPhones in the Photos app. ⢠High bitrate or big file size: Some user suggests 2.7k60fps cannot play on iPhone despite of short length. Step 2: Open the Settings, then tap on your name in the banner that appears at the top. Aiming to be the leading digital media company, Digiarty Software, Inc. is dedicated to providing professional and innovative multimedia software for all Windows and Mac users. iCloud said "Unable to load Storage info" and the phone restoration doesn't start downloading. It's only the long videos that are doing this.". Then you can rebook iPhone and see if the video is played on iPhone properly. Download the ones you want to your computer. * Choose MP4 HEVC if your iPhone supports HEVC, which will reduce large video size by 50% yet retain the high quality as compared with H.264. You can then transfer the content from your computer to your iPhone using various ways. 5 Solutions to Fix No Sound on iPhone When You Screen Record iPhone, How to Solve Unsupported Video Format on iPhone When Playing 4K/HD Videos, How to Convert iPhone Video (MOV VBR) to MP4 for Editing/Playback. Reason 1. The iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, or iPhone 12 Mini will boot and be ready too used. Tap Settings > General > Software Update > tap Download and Install and enter password if asked. Checked WiFi and cellular data connections. "The problem I'm having is the recorded videos won't play on my iPhone. The following guide aims to solve the problem so that you donât have any issues loading your content on your iPhone. The Photos app shows an Import screen with all the photos and videos that are on your connected device. from 4K to 1080p/720p or upscale video to 2160p. Eric Pascal previously held a senior editor role at Digiarty, covering almost any technology to do with Apple, from reviews, complex troubleshooting tips, to software related. The iPhone video playback failure in Safari is due to outdated iOS version, issue with software update. Reasons: Apple discussion forum are flooded with complaints from iPhone users reporting videos fail to play in Safari. Step 3: On the following screen, tap on the option that says Manage Storage under Storage to view your storage data. When iPhone fails to play videos, it will behave erratically, such as say cannot open, keep spinning, give "something went wrong, tap to retry" message, show a circular loading icon, and so on. Case: I’m restoring an iPhone 12 Pro from an iCloud backup and this has happened: None of the apps download. Adjust aspect ratio to remove black bars, e.g. Click "Add Files" or simply drag and drop to import your videos into this professional iPhone video converter. Cleared the cache. For iPhone manufactured before 2016 it will struggle to play back HEVC video. Change frame rate, such as 60fps to 30fps or 25fps. Click the Video button to open the Video window. But there's a problem -- not every app or service will work with HDR video. Check one of the jump links below. Tap it and sign in with your Apple ID. Step 1: Do a hard reset. Home | Company | Contact us | Partner | Policy | Agreement | News center | Video Processing Tips, Copyright © 2021 Digiarty Software, Inc. All rights reserved, To Play 4K and HD Videos on iPhone without Error. ⢠Higher Frame rate: iPhone users are disappointed to see some footages cannot load or play on iPhone. "Why won't my iPhone play video after syncing from my Mac via iTunes? Why? This is the most common reason why your content is not properly loading in the Photos app on your device. Try another video to see if iPhone will play it successfully. Here are the majorly 2 reasons why your iPhone won't play these videos. Strapped for time? View and analyze storage information for each app. If you are one of the users who has kept your content on a cloud-based service, you must make sure you have an active Internet connection when you try to get access to your content. iOS 11 added the support of HEVC format in 2017. Edit it on computer smoothly here. If the problem keeps recurring and you still don't know how to solve the issue, follow the post and learn why and how to fix videos not playing on iPhone error simply. It is. Wait while the video finishes loading on your device. Therefore, when you tap on the content, it keeps on loading and does not show anything. (I have the iPhone 11 Pro) It stops at 15% and says unable to upload. Why? Use VideoProc to Help Email Large Videos Faster from iPhone. Are you facing this common issue, "iCloud Unable to Load Storage Info” on iPhone … Fix iPhone Apps Not Downloading after Restore via Resetting iPhone. First, connect your iPhone to a PC with a USB cable that can transfer files. Furthermore, this issue may affect photos or videos that have been taken with your device or synced to your iPhone from a computer. When the app launches, tap on any of the videos that you were having issues while loading it. The following is how you do it. I have tried EVERYTHING. Any comments or likes attached to a photo or video in a shared album aren't saved with the photo or video. None of these methods will cost you a penny and these can easily be performed on your iPhone without much technical knowledge. Playing HEVC videos on iPhone will be problematic, if you still work with iOS 10 or older version. I’ve found that converting a.MOV file from my iPhone to a .MOV file through cloud convert makes the files usable and editable. It plays normally in my QuickTime player.". Open the Photos app on your computer. Continue by following the steps above. Check what video quality your iDevice can play >>. But the file size turns out to be overly big since the max bitrate reaches to 60mbps. Step 4: Export the video from your iPhone to Mac or PC and test to see if it can play normally. Sometimes, software update will leads to various errors, such as Safari not working. These videos that won't play on iPhone come from various platforms, including Safari, apps such as Facebook, Windows Media player, Android phone, and even the Apple ecosystem like Macbook, iMovie, iTunes and iPad. Your PC can’t find the device if the device is locked. Deleted the video & edited it all over agin to repost and still won’t upload past the 15%. * Click Cut in the basic editing panel to trim off the unwanted parts or the damaged area of the video. Any fixes out there?". The free version of Video Downloader does have some download limits, but Video Downloader Pro ($3.99) removes all restrictions. You can convert them. Step 1: Open VideoProc and click Video on the main interface to kick off the video processing feature. iTunes 12.1.2.27 (64-bit "for older video cards") - itunes64setup.exe Quicktime 7 isn't supported in 10 but it works. If you have any other suggestions, please leave your comment below. Besides, although iOS 11 natively supports HEVC, you iPhone must use a newer processor to playback these files smoothly. There are so many users out there who have a lot of unused content lying on their devices. Launch the Photos app from the springboard of your iPhone. Enable pairing mode on your GoPro. 2. On your Mac: Select the photo or video, control-click > Import. Then, ensure the Download and Keep Originals option is tick-marked on your screen. Update Windows Media Player If you are trying to play iPhone videos in Windows Media Player, update the player to ensure it supports the file format of your video. 4. Convert AVI, MKV, WMV, FLV and other videos to/from iPhone MP4 MOV. Lower bitrate means that iPhone will have less work and easier time to do when playing back the video. You can also follow the video below to know how to transfer data from your old iPhone to iPhone 12, iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max. Method 3: Ultimate Solution to Fix Video won't play on iPhone/iPad; Method 1: Convert Videos into Compatible Format with iPhone/iPad. Log-in to your account. I recorded a video a few nights ago with the iPhone 12 Pro and it actually made me say "whoa." This is typically because playing 4k video consumes resources like processor, RAM and graphic memory. Wait for it to do that and then you should be able to access your content in the Photos app on your device. Unable to Load Video (or Photo). VideoProc automatically sets the best video setting for iPhone. Admittedly, the following suggestions aren't the prettiest solutions to the dilemma of adding music or videos to your iPhone, but it gets the job done. Or you can choose MP4 H.264 if your iPhone doesn't work well with HEVC video. Transfer without quality loss for editing purpose, Export private videos with password protection, Change iOS backup location to external drives. There you go. Or else, make sure your iPhone has double the required space available for 4K video playback. If you find an app in the list that you donât use but it is using a large amount of your memory space, you should uninstall it on your device to free-up memory. If you have still not been able to load your content, you may want to access your photos from the iCloud website on your computer. If the video not working with iPhone, check if your video is damaged. The major problem is the video is formatted other than MP4, MOV, or M4V that is natively supported by iPhone. If your iPhone does not have enough memory space available to load your content, you will have trouble viewing the content as it simply canât load the content due to the lack of memory space. HD/4K Videos Won't Play on iPhone - Why and How to Fix It. Apple doesn't have time to cover everything, and some stuff is just glossed over. Product-related questions? Solution 2: Re-encode Video to iPhone Supported File Format. You have to wait for another iOS version and update it to fix the issue. You can play the video on your desktop computer with a third-party media player. Sometimes, iPhone won’t let you play videos due to the incompatible video format. 10. This may take from a few seconds to a few minutes so be patient while it does its procedures. 2. The play button just keeps spinning but it just wouldn't play please help.". When the video has loaded and you are able to play it, get back to the main interface of the app and try accessing other photos and videos. Switch video codec from HEVC to H.264, or convert H.264 to HEVC to halve the size. Step 3: On the iCloud panel that appears on your screen, tap on the option that says iCloud to open the iCloud settings panel. I shoot video for my YouTube channel, the unconventional Trainer. My internet is good and software is up to date. Step 9: Download and convert online videos such as YouTube to iPhone. In addition to providing you with a high-quality camera, your iPhone offers a great photo management app called Photos where all of your captured content is saved.
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