The team worked with me, kept me updated and we got me back in the app again within an hour. The team worked with me, kept me updated and we got me back in the app again within an hour. In addition funds stored with us are also insured against losses caused by computer fraud in case Bitstamp were to fall victim to a cyber-attack and a breach happened on our end. Let my loss be your gain. Quite a scam they have going there. Currently, still, waiting for a ETH withdrawal, which is "finished" on their end and didn't show up in my wallet. Please note that we treat all personal data with the utmost confidence and care. So you're out all the money and value in your account and they keep it. Obviously, I am not only out of pocket but also livid. Bad customer service complaints, spam emails, all sorts of bad things are being said about Bitstamp which definitely make me fearful of using the platform as I have been doing lately. Absolutely awful. Thank you for sharing your experience, Wes! This post is a detailed review of Bitstamp, a cryptocurrency exchange that makes trading easy. They failed to provide me any specific information relating to the transactions they were questioning and kept on responding with automated general requests. Write a review. Nothing short of fantastic. We are sorry to hear that your experience with our service was not as pleasant as we would like. I'm having the same problem as others with Bitstamp. (I dare you to find one review that states otherwise. The full trading functionality of Bitstamp at your fingertips whenever the action hits. Let my loss be your gain. Much appreciated with the help. THEY WILL STEAL YOUR MONEY. In terms of what the app permits, this covers all of the features as found on the main website. Bitstamp Review (2021): A Complete Beginner’s Guide. The app allows you to perform all of the same account functions as you can online. I'm sure they'll leave a canned response to this like they always do. (in 2013)2 factor auth a nightmare.Then they want a new copy of my passport, and it has to be a photo sent from a phone - though they already have a perfectly good scan. They never resolve the issue they keep the money. If you have any questions, please reply to the email you received and our team will assist you further. Useful. It has a score of just 1.7 out of 5 at the Apple Store. Nothing short of fantastic. It does not have the lowest fees nor the widest range of listed cryptocurrencies, but it is simple enough to use for both beginners and advanced users. These criminals give your personal data to telemarketers and then freeze you assets asking for more personal details. XRP transferred and incorrect D Tag was added. No proper help through CS and the emails are just skript emails. Thank you for posting a review. mother fuckkkers thief's BE AWARE DONT DEAL WITH THIS MOTHER FUCKkkkERS COMPANY !! Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. They are refusing to return my stolen money despite the fact that I never actually purchased anything on their site. Users of Bitstamp’s mobile app have complained about its lack of features and slow updates. Gox. While we understand that our procedures may come as a nuisance to some customers, they are necessary to insure a high level of security. You will regret it... We're sorry to learn that your experience with us didn't meet your expectations. Scam website avoid like the plague. The team have also launched a new Bitstamp app for iOS and Android that enables people to keep up to date with their accounts while on the move. Seriously, bad con artists, I need to make sure they destroy all of my data as they have far too much. I reported my situation to a renowned recovery specialist' michellejoee@óutlóók.com and I got my money back after a long charge-back process as companies hate being hit with a charge back as it dampens the reputation. Reply. They failed to provide me any specific information relating to the transactions they were questioning and kept on responding with automated general requests. While we understand that our procedures may come as a nuisance to some customers, they are necessary to insure a high level of security. I see that your account was terminated and although I'm unable to comment on the particulars of such cases in public, we conduct all account terminations in accordance with our Terms of Use (https://www.bitstamp.net/terms-of-use/ltd/). We regret to hear of your experience! Get it from: Google Play for Android; The App Store for iOS; Once installed, open the app and press the “Start activation” button. You can receive notifications for open orders, switch to a private mode that hides your balances or remotely disable the app. We regret to hear of your experience! Thank you for your review. Later, they requested an exorbitant withdrawal fee which I paid reluctantly. (I dare you to find one review that states otherwise. Reading other reviews across multiple sites it appears they have done the same thing time and time again. If you need help you can reach us via email, our support ticket system or on our social media channels and our team will be happy to help you to the best of their ability. It took them 3 weeks to deal with a simple AML request. Bitstamp Exchange Review – App, Debit Card and Fees Investing in cryptocurrencies, much like in anything else, needs careful consideration and analysis of different options available for you. Coinbase also takes the props in terms of its mobile app as the platform has been able to develop an app liked by users. Send them that, then they say the passport is "not an acceptable document". Download Bitstamp – crypto exchange app and … A real opinion about Bitstamp One of the best exchange for the biggest crpyto currencies. Read and avoid at all costs, they will steal your money and data, cannot able to disable two factor authentication, lost payment to bitstamp and no support at all, Bitstamp have blocked me from withdrawing crypto from my account. Initially, they started asking for unnecessary paperworks and documents as part of their ploy to delay. Your understanding is much appreciated and we hope you decide to give Bitstamp another chance. I just want to get my money back and steer clear of Bitstamp.Thanks in anticipation of your help. Read Bybit Exchange Review What is Vechain-How To Buy Vechain-Beginner Guide The Bitstamp crypto exchange has firmly established as a crypto exchange for some time, and is one of the best-known crypto trading choices. Please feel free to contact us at any time via email, support ticket, social media channels or phone support and our support team will gladly help you again. Read and avoid at all costs, they will steal your money and data, cannot able to disable two factor authentication, lost payment to bitstamp and no support at all, Bitstamp have blocked me from withdrawing crypto from my account. We're sorry to hear that you are dissatisfied with our KYC requirements. If you have any questions, please reply to the email you received and our team will assist you further. If you need any additional info, reply to the email you received from our end. Download this app from Microsoft Store for Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8. ... Bitstamp’s iOS and Android apps are for you. ...seems as though my money has unfortunately been stolen by them or at the least heldhostage with no demands. XRP transferred and incorrect D Tag was added. Please rest assured that it is never our intention to hold our clients’ funds. No understanding or cooperating. ", Getting my money back wasn't so easy as it was strenuous and tiring. Send them that photo, then they want a video of me! However, while we do understand that our KYC procedure may come as an inconvenience to our customers, it is a manifestation of our proactive approach towards compliance and transparency. The company was founded by Damijan Merlak and Nejc Kodrič in their native Slovenia. Thankfully my bank have stated that they will return my money ob my behalf. We're sorry to hear about your bad experience and apologize for the confusion. Transaction traced and reallocated within 5 days! I called again on Monday and I got no further on. Our team is working as fast as they can to resolve each case in the shortest time possible. Bitstamp iOS app. They changed their KYC procedures this year (2021) according to CS Milisa. They took over $10,000 from me. BITSTAMP IS THE ORIGINAL GLOBAL CRYPTO EXCHANGE, SERVING CRYPTO INVESTORS AND TRADERS SINCE 2011. We put customer experience and satisfaction as our priority, and … Hopefully you will change your mind and decide to give Bitstamp another chance. bits tamp.net. ...seems as though my money has unfortunately been stolen by them or at the least heldhostage with no demands. We hope you will change your mind and decide to still use our services in the future. ***As said earlier, avoid this app completely. The deposit in question has been further processed in the meantime. BS. Moreover, if you read a few customer reviews on the web, you will find complaints of people whose accounts and funds were terminated and frozen, respectively, because of problems with verification. In this detailed Bitstamp review, our online broker research team has covered some of the most important aspects for you to consider when choosing the best broker for your online trading needs. Have been using it so far without any problems, but I've got to say, all the reviews are getting me scared. In order to resolve these cases as efficiently as possible, we'd advise you to submit needed documentation or request further clarification in your KYC ticket if you are unsure of the information you need to provide. Bitstamp app has a good interface but does not provide an optimized experience for users. I had an account from years ago and have forgotten the password. In 2017, Bitstamp celebrated its sixth anniversary. Coinbase’s mobile app has received better reviews. Bitstamp doesn't come back on support tickets, even they confirmed to have received the request. They stole my bank details and my money without my permission. Thank you for your review. The Bitstamp app has an average score of 4.5/5 with over 5,000 different reviews. Thank you for posting your review. Last updated: Apr 20, 2021. Bad customer service complaints, spam emails, all sorts of bad things are being said about Bitstamp which definitely make me fearful of using the platform as I have been doing lately. Dozens of people complaining their funds have been confiscated and their accounts terminated for no reason. We regret to hear you were not satisfied with our service. I've been robbed, plain and simple. They took over $10,000 from me. They take your money and won't let you take your money. Customer care do not know the estimated times for resolution. See screenshots, read the latest customer reviews, and compare ratings for Bitwatch for Bitstamp. For more information, please check our Privacy policy here: https://www.bitstamp.net/privacy-policy/. After multiple, messages back and forth I finally found out that Natasa P, one of their employees was referring to a transaction that happened several years ago even though their horrible user interface doesn't allow you to see transactions that far back. Customer support each time I contacted was either slow or unhelpful or both. Users of Bitstamp’s mobile app have complained about its lack of features and slow updates. Bitstamp Overview. Your understanding is much appreciated and we hope you decide to give Bitstamp another chance. They can only refere to that you write to them. Dozens of people complaining their funds have been confiscated and their accounts terminated for no reason. Bitstamp is a “Big Four” digital asset exchange that has earned the trust of the global blockchain community. Some users report problems with depositing funds directly on the app. Download Bitstamp – crypto exchange app and enjoy it on your iPhone, iPad and iPod touch. I used Bitstamp a lot back in 2017/2018, where they had a much better experience, but this has certainly not continued : ( We're sorry to hear that you are dissatisfied with our KYC requirements. Avoid at all costs. In case you ever need any further assistance, we remain at your disposal as you can reach us via email, support ticket system, phone and official social media channels. This includes the ability to buy and sell crypto, deposit and withdraw funds, and view your account history. Bitstamp is the worst exchange ever. They changed their KYC procedures this year (2021) according to CS Milisa. Similarly, to enhance the security on your profile, Bitstamp includes the withdrawal email confirmation feature and automatically activates it for all newly-registered accounts. I'm supposed to be patient and they'll get back to me. See more information about our Privacy policy here: https://www.bitstamp.net/privacy-policy/. Much appreciated with the help. They asked me regarding my withdrawal back in 2019 in order to get access to my own money in 2021. Send them that photo, then they want a video of me! Thank you for sharing your experience, Wes! We are sorry to hear that our level of service did not meet your expectations. I called again on Monday and I got no further on. DO NOT open an account with them, they just take your money and that's that. However, please note that we only terminate a business relationship with a user in accordance with our Terms of Use after a thorough process, and it is not a decision we take lightly. I have joined Bitstamp a year ago or so. Absolutely awful. Users comment on how simple and reliable the app is, and it has a score of 4.7 out of 5 at the Apple Store. Since 2015 we have implemented a number of additional security procedures to make sure that our uses' funds are safe, such as 2FA, address whitelisting, password change notifications etc. Thank you for your feedback. Bitstamp is a solid cryptocurrency exchange for everyday use. The exchange puts an emphasis on quality over quantity, supplying trading options for a limited amount of cryptocurrencies yet maintaining a positive user experience overall. Our time-tested crypto platform offers … Have been using it so far without any problems, but I've got to say, all the reviews are getting me scared. I called again today and got no further.Can anybody please advise me how I might get this solved? Users comment on how simple and reliable the app is, and it has a score of 4.7 out of 5 at the Apple Store. Over on iOS, the Bitstamp app carries a rating of 4.8/5 over more than 3,600 reviews. Also, doing some background research recently I've found out they had been hacked in the past in 2015, which also worries me. Also, large volume trading is obtainable on this platform with convenient payment options. Over that short period, it has become one of the world’s premier marketplaces for buying and selling Bitcoin. Manage your portfolio, buy & sell cryptocurrencies and send & receive crypto straight from your phone. Within the dashboard, you can check your crypto and fiat balances, send crypto using the QR-code system, choose from diverse order types and secure your funds with a multisig wallet. We're happy it's been nothing short of positive. Read 1 more review about Bitstamp Only the latest review will count in the company's TrustScore J.J. Jordan 2 reviews. Once I got my password reset I realised I no longer have my 2fa phone with me and therefore cannot log in. I reported my situation to a renowned recovery specialist' michellejoee@óutlóók.com and I got my money back after a long charge-back process as companies hate being hit with a charge back as it dampens the reputation. No one ever does. Bitstamp Exchange Review 2021: Fees, Pros, Cons and Features Bitstamp is one of the most established cryptocurrency exchanges in the industry. Also, doing some background research recently I've found out they had been hacked in the past in 2015, which also worries me. See more information about our Privacy policy here: https://www.bitstamp.net/privacy-policy/. Hopefully you will change your mind and decide to give Bitstamp another chance. The problem is that they do not unblock the account or give you a chance to resolve the issue. We appreciate your patience and cooperation during this process. While it is a great option for those traders who want to monitor their positions on the go or place one or two simple trades, it is not really that advanced. Hopefully you will change your mind and decide to give Bitstamp another chance. They are refusing to return my stolen money despite the fact that I never actually purchased anything on their site. So if you want to start trading Bitstamp is the right and the safest decision. Users highly praise the user experience as the app is extremely easy to use and provides additional security. After multiple attempts to resolve the issue, no action has been taken except for changing the deposit from "processing" to "expired" in my account. I had to call multiple still cannot resolve my issue. It has a score of just 1.7 out of 5 at the Apple Store. Avoid at all costs. Only the latest review will count in the company's TrustScore, Thank you for your contribution, Andre! I wrote a review 3 months ago to say that my account was blocked and I was unable to get my money out.Well, i have been working on this ever since, but have still not managed to get my money out.Sadly seems to be a very recurring tale.Many, many new (impossible) hoops to jump through, none of which existed when I signed up. Cannot able to help me disable the 2 factor authentication after I lost my device. No admission of wrongdoing on their part, it's by far the worst customer service ever. Once logged in – which you can do via fingerprint or face ID – you can instantly view your portfolio. © 2021 Trustpilot, Inc. All rights reserved. The problem is that they do not unblock the account or give you a chance to resolve the issue. Customer support each time I contacted was either slow or unhelpful or both. I've done so and your reply was "Unfortunately, we are unable to provide any further information on the reasons leading to the termination of your account due to our internal policies. Once I got my password reset I realised I no longer have my 2fa phone with me and therefore cannot log in. However, they […] Hopefully you will change your mind and decide to give Bitstamp another chance. Bitstamp Exchange Review – App, Debit Card and Fees Investing in cryptocurrencies, much like in anything else, needs careful consideration and analysis of different options available for you. A garbage brokership. Bitstamp is a Europe-based cryptocurrency exchange that allows traders from all around the world to buy and sell cryptocurrencies online. BITSTAMP IS THE ORIGINAL GLOBAL CRYPTO EXCHANGE, SERVING CRYPTO INVESTORS AND TRADERS SINCE 2011. At Bitstamp, both intermediate and experienced traders have no trouble opening and closing trades. These criminals give your personal data to telemarketers and then freeze you assets asking for more personal details. I wrote a review 3 months ago to say that my account was blocked and I was unable to get my money out.Well, i have been working on this ever since, but have still not managed to get my money out.Sadly seems to be a very recurring tale.Many, many new (impossible) hoops to jump through, none of which existed when I signed up. We hope you will change your mind and decide to still use our services in the future. They're also a part of our AML policy. However, please note that we only terminate a business relationship with a user in accordance with our Terms of Use after a thorough process, and it is not a decision we take lightly. © 2021 Trustpilot A/S. Source: iStore While it is a great option for those traders who want to monitor their positions on the go or place one or two simple trades, it is not really that advanced. Do you agree with Bitstamp's TrustScore? All rights reserved. 2.0. bits tamp.net. There have been positive reviews about the app with users citing its flexibility and ease of use. In October 2019, Bitstamp announced it will be integrating Ledger Vault’s technology as part of its custody system. Let’s be clear from the start of this Bitstamp review: This is one of the most reliable bitcoin exchanges, and provides secure and reliable service to their customers since 2011. I've waited two weeks for a wire that cleared my bank the day (April 23) I wired it. Scam website avoid like the plague. Hi Alex, thank you for the posted review. We regret to hear you were not satisfied with our service. It took them 3 weeks to deal with a simple AML request. Please rest assured that it is never our intention to hold our clients’ funds. Source: iStore. While we understand that our procedures may come as a nuisance to some customers, they are necessary to insure a high level of security. Bitstamp Review Conclusion: Bitstamp is one of the most reliable cryptocurrency exchanges out there, with a high daily volume and excellent connections in the industry. After multiple attempts to resolve the issue, no action has been taken except for changing the deposit from "processing" to "expired" in my account. Much appreciated with the help. Seems like a great app at first but I would strongly recommend not using them as they are unable to process bank transactions over a weekend, this has left me with £1000 in limbo having left my bank but not been processed at their end and added to my Bitstamp account. I'm sure they'll leave a canned response to this like they always do. We are sorry to hear that our level of service did not meet your expectations. In case you ever need any further assistance, we remain at your disposal as you can reach us via email, support ticket system, phone and official social media channels. - I think the problem started when I accessed my account via proxy IP - after that, they disabled withdraws from my account. Get it on: Google Play for Android The App Store for iOS Once installed, open the app and either: Log in if you already have a Bitstamp account; Open a new account from the app and confirm registration from your email ; In case the Captcha puzzle appears, solve it to proceed. Please note that we treat all personal data with the utmost confidence and care. They never resolve the issue they keep the money. I've been a customer since 2012. They disabled withdraws from my account and when I call or email, they say someone will get back to me. Denied access to my account even after submitting my own video for verification multiple times. I've done so and your reply was "Unfortunately, we are unable to provide any further information on the reasons leading to the termination of your account due to our internal policies. I'm supposed to be patient and they'll get back to me. BS. Unfortunately, the funds have not reached our bank, so we highly encourage you to contact your bank and require a transfer recall. Our team is working as fast as they can to resolve each case in the shortest time possible. The platform was founded as a European alternative to then-dominant cryptocurrency exchange Mt. We regret to hear your impression of our services changed based on other reviews. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Transaction traced and reallocated within 5 days! Later, they requested an exorbitant withdrawal fee which I paid reluctantly. Dont use bitstamp..just dont use it. Ledger Vault. I've been a customer since 2012. The Bitstamp mobile app can be accessed by the following process: Install the Bitstamp mobile app on your device. Seriously, bad con artists, I need to make sure they destroy all of my data as they have far too much. … Will perhaps consider a different platform from now on, but I am not too sure if that's the right way to go... Bitstamp is the worst exchange ever. And if you wanna talk to a supervisor godd luck. Send them that, then they say the passport is "not an acceptable document". Shall we have a look at a couple of bad bits? Bitstamp Bitcoin exchange review. Bitstamp blocked me from withdrawing crypto from my account on Sunday last.I immediately called them and I talked with two different employees and I was told me that my request will be forwarded to the security department and given high priority. I called again today and got no further.Can anybody please advise me how I might get this solved? Sam Bourgi. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Both mobile apps are highly rated by users in their respective stores, with thousands of reviews. In addition funds stored with us are also insured against losses caused by computer fraud in case Bitstamp were to fall victim to a cyber-attack and a breach happened on our end. We appreciate your patience and cooperation during this process. After providing them with my bank account details to withdraw the money, they deducted 75€ in fees and did not want to provide with a receipt.Edit: thanks Bitstamp support for replying here. Thank you for posting your review. The Bitstamp app has an average score of 4.5/5 with over 5,000 different reviews. Been trying for days to work the run around that "claims" it will fix my issue of not being able to get my money out of their system. After multiple, messages back and forth I finally found out that Natasa P, one of their employees was referring to a transaction that happened several years ago even though their horrible user interface doesn't allow you to see transactions that far back. They failed to provide me any specific information relating to the transactions they were questioning and kept on responding with automated general requests. It was when they requested for a document which I had provided earlier, I figured something might be wrong. Obviously, I am not only out of pocket but also livid. No proper help through CS and the emails are just skript emails. Share. A garbage brokership. Our KYC procedures have been established to help ensure a safe and stable trading environment for our customers. If you need help you can reach us via email, our support ticket system or on our social media channels and our team will be happy to help you to the best of their ability. BITSTAMP IS THE ORIGINAL GLOBAL CRYPTO EXCHANGE, SERVING CRYPTO INVESTORS AND TRADERS SINCE 2011. I was a happy customer until they cancelled my account for no apparent reason. The platform was founded as a European alternative to then-dominant cryptocurrency exchange Mt. I've been robbed, plain and simple. I have joined Bitstamp a year ago or so. This is also what most of the feedback points out on both the itunes store as well as Google Play. ", Getting my money back wasn't so easy as it was strenuous and tiring. Only the latest review will count in the company's TrustScore, Thank you for your contribution, Andre! Agree to the Terms and Conditions to proceed. Install the Bitstamp mobile app on your device. Please rest assured that it is never our intention to hold our clients’ funds. Bitstamp VS Coinbase: Mobile Apps. Bitstamp is the world’s longest-standing crypto exchange. Tamara C was extremely helpful and constantly in contact. All this bad reviews are from people that just don't know how to read or are just stupid. DO NOT open an account with them, they just take your money and that's that. My payment to them went missing and they were no help in locating it - they have also not responded to my banks multiple attempts to contact them to get my money back (my bank says the funds have cleared into bitstamps account). If you need any additional info, reply to the email you received from our end. During the KYC process, Bitstamp requires extensive personal data, including your home address, phone number and an ID. Denied access to my account even after submitting my own video for verification multiple times. It took them 3 weeks to deal with a simple AML request. ***As said earlier, avoid this app completely. We're sorry if you had a bad experience with us. Our KYC procedures have been established to help ensure a safe and stable trading environment for our customers. The KYC procedure was a little bit annoying, but I deemed it necessary. This is also what most of the feedback points out on both the itunes store as well as Google Play. Let’s be clear from the start of this Bitstamp review: This is one of the most reliable bitcoin exchanges, and provides secure and reliable service to their customers since 2011. Unfortunately, the funds have not reached our bank, so we highly encourage you to contact your bank and require a transfer recall. I see that your account was terminated and although I'm unable to comment on the particulars of such cases in public, we conduct all account terminations in accordance with our Terms of Use (https://www.bitstamp.net/terms-of-use/ltd/). Download the Bitstamp app and start investing in minutes. Customer care do not know the estimated times for resolution. Bitstamp Exchange Review: Verdict. The Bitstamp app has a great rating of 4.3 on Google Play (9407 votes), and 4.8 on Apple Store (4429 reviews). Very bad company, will gladly open an account for you and allow you to buy coins from their platform, they immediately lock you out and they currently have me sending in selfies holding my ID with a piece of paper and a handwritten date!!!!! They're also a part of our AML policy. Bitstamp iOS app. If you’re looking for a simple fiat-to-crypto onramp or offramp, look no further - Bitstamp is a great option for all global users, and especially Europeans who can enjoy free deposits and cheap withdrawals from the platform.
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