excellent Service. I offer merchant account and credit card processing consultation for the following needs: Merchan Solution they are very professional , I’ve been talking to Austin back and forth seems like I know him, anyway every question I did not understand about this machine he explain it very clearly to me, He was not Just a sales person he wants my business to succeed Thank you very much .Austin Smith, Austin Smith was very knowledgeable and helpful! Computers were down and they logged in and solved my issues quickly. The Merchant Solutions, a world-class company, built its service organization by providing the finest customer service and support in the bankcard industry with unbeatable pricing and rates for an extensive variety of payment processing services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations. We located one complaint online claiming that TMS is a reseller of Global Payments contracts, but we were unable to verify this claim as of this update. I had joined Merchant Solutions because they told me there is no contract and no charge for the machine. The Merchant Solutions offers unbeatable pricing and rates for an extensive variety of payment processing services. I was tired of watching unethical merchant services companies take advantage of unsuspecting business owners, so I built this website and wrote hundreds of reviews to expose their shady business practices. They do not inform you before they process the money out of your account, Which in my opinion is bad business practice. very good response.and i am satisfied, Keep your money you work for and don’t use them. Through experience we have learned (sometimes the hard way) which are the best, most transparent companies to work with and... About Merchant Review. Write a review about The Merchant Solutions. In light of the company’s complaint total and resolution ratio, we have adjusted the BBB‘s rating to a “C” for the purposes of this review. This company lies about early termination fee. 1 About Us. To better understand why we adjust BBB ratings, please see our Rating Criteria. She also helped us to file our annual PCI compliance saving us about $40 per month. The Merchant Solutions’ homepage currently advertises a “$1,000 Savings Guarantee,” stating “If we can’t save you money on processing, we’ll give you $1,000! I am not done with them,I will take up my case with BBB.Stay away from Merchant Solutions,they will rob you of your hard earned money. We appreciate the fact that we can rely ⦠After the “application” an account was initiated and our company began receiving charges, despite a lack of consent on my end and zero activity on the account. Abdulali Mithani is the CEO and chairman of The Merchant Solutions, which is headquartered at 22801 Ventura Boulevard Suite 300, Woodland Hills, California 91364. Click here to earn a reward. They'll get you hooked in and it will be nearly impossible to get out of your contract unless you want to pay some hefty fees. The Merchant Solutions also appears to resell the products of First Data. Payment Solutions April 22, 2019. Free magstripe ⦠I wish I would have read some reviews before I sign up with these con artists. This Post Might Help: Best Restaurant Merchant Accounts. A matter in question came up and my service rep, Priscilla Ortiz did an excellent job of keeping me informed throughout the entire matter. *” The terms and conditions of this promotion currently cannot be found on the website. This post will help: Cancelling a Merchant Account Without Paying a Fee. They are not returning my calls and still taking money from my account. This complaint total is somewhat high for a company as small as TMS, and it therefore merits a “D” grade in our opinion. DO NOT TRUST THE COMPANY!! I am currently in the process of sending their contract over to a class action lawyer to try to get them shut down. Iâm so glad I switched from NPC. They have terrible reviews on google and many many complains on BBB. I have proof of all deductions after I cancelled. The sales rep is manipulative and they never disclosed a 400$ cancellation fee or an annual fee. I would recommend your company and for them to ask for Mr Ray Siddiqui any and all the time. Very good support and the best service ! Appears to be shady organization. 11 of these reviews are positive, while the remaining 3 reviews are negative. Apply today! Merchants Solutions Group can provide funding in as little as 3 days. Talked me through everything and they were very patient. general processing services for in-store, online, mobile, and mail/phone order transactions. Independent sales agents are often paid by commission and are therefore motivated to sign merchants to the most expensive contract terms they can. We spoke with ANAIS today and were helped with understanding the rates. When Banks Say No, We Say Yes. In addition to its storefront payment processing services, The Merchant Solutions also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. See this page to learn how we support our operations. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Recent. However, these channels appear to far short of the support levels offered by top-rated payment processors for customer service. review: for 4 years merchant services charged and collected a minimum of $20-$50 fees each on (2) dead/inactive merchant solutions accounts. Some older complaints describe negative experiences with sales agents, and one received an official response from the company that denied culpability in ⦠We help merchants meet and exceed their business needs. ResellerRatings merchant dashboard for Merchant Members. I'm happy that he was my sales rep cause he stayed right on top of everything and he kept me updated on everything that was going on. I’m a small business owner who previously worked in the credit card processing industry. Rating - based on 18 reviews & complaints. Just look at the reviews. These fees and terms are average for the industry, so we have given TMS a “C” in this section. She explain to me what needed to be done. There are more than 50 negative The Merchant Solutions reviews on this and other consumer protection websites, and many of these complaints have been posted within a year of this update. I have been with them since 2015 and in June,2019 I decided to go to a different processor. After 20 years with our previous processing company we were shocked to realize just how little service we were getting. This company, Merchant Solutions, is a fraud. Used to have great people and a vision, high turnover diluted the talent pool and lost sight of the direction of the company " (in 8 reviews) " great work life balance, career development " (in 7 reviews⦠Guaranteed. Canada and USA's Top 3 Payment Processors. The application was fast and he stayed in contact with me through the process. Thank you!!! TMS is a registered independent sales organization and member services provider (ISO/MSP) of Wells Fargo Bank, N.A., of Concord, California. I returned the machine in a perfect condition yet they came out with these absurd fees.they are having a false advertisement by saying no contracts or early termination fee. The gentleman was nice when becoming terminal user. Once again Terry was so helpful. Original review: Jan. 2, 2018 The company kept charging my account for more than 6 months after closing the account. Biggest rip-off company, holding my $ 2500 in the name of government, one employee working all the time and don’t know ownership of this company , don’t sign any account with this company, This post will help: How to Make Your Payment Processor Release Your Money. I wasn't even working at ⦠When you ready to cancel their services they hit you with ridiculous restocking fee and cancellation fee. They get you sign up with them for a minimum fees and after few months they hit you with 7% fees. Called the customer service regarding charge on my bill. 1: 0 : Review 11/23/2011: The Treatment given was the most courteous and professional. They said they had cancelled the account, but the following month we were charged again. Stripe Review â The Best for Online Payment Processing. This is Uncle Fried Chicken LLC, and The Merchant Solutions are scammers and don’t follow their own contract rules. We’ve been hit with so many fees that are hidden and that they deduct for no unknown reason as they do not tell you before hand. The company has a higher-than-expected number of complaints for its apparently small size, and the contract terms that we have seen reported for this company aren’t especially competitive, especially when compared to the best overall credit card processors. She shows empathy for the customer, she listens (a rare trait) and she works hard to find a winning solution. Make use of the signature capture feature, credit card swiper and printer add-ons, and access to a complete back-end office. Helped me get the terminal. Solutions has been accredited by the BBB since 2015, and currently has an A+ rating. Pam called me offering a competitive rate for credit card processing. Merchant e-Solutions has been accredited with the Better Business Bureau since 2013, but has had a profile with the BBB for longer than that. Being able to use a product that fits all the traits needed for the business makes each work day go that much smoother. Brand management, reply and flag reviews, enroll in the merchant member program now. Would love your thoughts, please comment. Getting paid to re-write this page? View map / directions. The gentleman was nice when becoming terminal user. thank, Priscilla sheâs the best customer service I. I absolutely cannot say enough about Merchant Solutions level of customer service and especially a Anais Laurent. Brand management, reply and flag reviews, enroll in the merchant member program now. What out business owners out there about this Merchant Solutions. Copyright © CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Also even though I had cancelled in June, in July they also charged PCI compliance of $99.00 when I did not even process with them. ðð. The Merchant Solutions rates as an average merchant services provider across the board according to our rating system. She shows empathy for the customer, she listens (a rare trait) and she works hard to find a winning solution. Who We Are Merchant Review is a group of merchants, investors, bankers and entrepreneurs who have tested every company within the credit card processing industry so you don't have to. Our simple process and outstanding customer service will have you back to business fast. Pros. " Reducing credit card processing fees with your current merchant account provider. The application was fast, Computers were down and they logged in and, very good response.and i am satisfied, Nobby Hats' review of The Merchant Solutions The Merchant Solutions: Woodland Hills, CA 91364 , Customer Reviews & Ratings . 0 Reviews of The Merchant Solutions. The sole purpose of the material presented herein is to alert, educate, and inform readers. If you hear from them just Run!!! It's going to be nice doing business with you. Selecting the right credit card processing services for your business. I got a shock when they deducted total of $1000.00 from my account in 4 payments. Over the last decade, I’ve reviewed hundreds of merchant services providers which has helped to educate over 5 million businesses on the nuances of credit and debit card acceptance. Merchant processing solutions reviews emphasize the convenience of using your mobile device to do business on the go with Merchant Oneâs services. 7 reviews of Summit Merchant Solutions "I wish I could rate them 0 stars. As expected, a large number of The Merchant Solutions complaints on this and other consumer protection websites mention undisclosed fees, incomplete representation of rates, and a disconnect between what agents promise and what they ultimately deliver. There are more than 50 negative The Merchant Solutions reviews on this and other consumer protection websites, and many of these complaints have been posted within a year of this update. Pleasant experience with Charles. From my experience with her, she is to be commended for exemplary attention to customer service. The Merchant Solutions Reviewsâs headquarters are in 22801 Ventura Blvd, Ste 300, Woodland Hills, California, 91364, United States What is The Merchant Solutions Reviewsâs phone number? Once again Terry was so helpful. Compare pay for popular roles and read about the teamâs work-life balance. Would recommend , Merchant solutions are very professional. The Merchant Solutions, founded in 1999, is a small merchant account provider based in Woodland Hills, California. Should have know. I started this blog in 2009 to help other business owners by exposing credit card processors that engage in unethical marketing, rate and fee trickery, and fine-print-contract schemes. Merchants can get more competitive contract pricing by instead going with a cheap merchant account provider. Solved all problems quickly. It is not intended as legal or financial advice. Compare prices and read store reviews by real customers, compare products. If you do not wish to proceed, please exit the website at this time. Seeking to take them to court for their theft. Merchant Solutions is a very dishonest processor. Terrible communication and customer service I was sold a one stop shop that would include electric, phone, internet, water and merchant services which was all to be transferred over buy them saving me time and money, Iâm a busy business owner and mum to 4 children so time is precious to me, It couldnât have been further from the ⦠Best Mobile Payment Processing Price Rate Plans. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. We are running in the hole compared to the money we received through them from credit card transactions, and the money they have charged us for the service they provide. Effective, reliable, and just an all around great product! Thank you. Learn how we can assist you here. Upon cancellation after over 4 years I returned the machine in good order. "Austin Smith was very knowledgeable and helpful! Several complainants outright accuse the company of being a ripoff or a scam operation. The Ekata Merchant Review solution gives review agents and underwriting teams the ability to minimize the onboarding time for micro-merchants and sole proprietor businesses by visually surfacing unique, cross-linked individual and business data. Thanks Miguel and Raji. Sekure Merchant Solutions reviews are authentic and transparent, from verifiable third-party sites â not ⦠If they have to reprogramme the machine and charge for that it is ridiculas ,especially when you have been with them for over 4 years. We have lowered the company’s score in this section to a “C” to reflect this consistency. We have located a handful of negative Complete Merchant Solutions reviews, some of which accuse the company of being a ripoff or scamming its merchants. I felt very well cared for and supported. One complaint mentions that TMS relies on Authorize.Net or PC Charge Pro for its online payment gateway; if this is the case, Authorize.net’s payment gateway will be charged a per-transaction fee of 2.90% plus $0.30 and a daily batch fee of $0.10 in addition to the $25 monthly gateway fee. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. 2 Tips and reviews. 24 Ratings. In addition to those 11 complaints, the company has received 14 informal reviews. Strategies for reducing and recovering funding holds and chargebacks. 6 of these complaints are related to product or service problems, 2 are due to billing and collection disputes, and 3 have to do with advertising or sales issues. Thanks ANAIS. Review Posted . Note: We have adjusted this company’s BBB rating according to our own standards. View The Merchant Solutions's rating and check out if ⦠Today they transferred $70 out of the bank account which now has been shut down over they’re crazy charges. Your trust is our top concern, so companies can't alter or remove reviews. You really leave your business account open to these guys with free access to do as they like. Once that trial is over, don't expect much. 22801 Ventura Boulevard Suite 300, Woodland Hills, California 91364, reporting it to the relevant supervisory organizations, top-rated payment processors for customer service. I had a representative knock on my house door randomly and tell me we had an appointment, even though we didn't. Square â Best For Flat-Rate Payment Processing. I can not say enough. 2 of the total complaints have been resolved to the satisfaction of the merchant, while the remaining 9 either were not resolved to the merchant’s satisfaction or did not receive a final evaluation from the merchant. Rude account manager, unanswered calls and emails, unresolved issues. Apply Today. ⦠Helped me set up when receiving terminal. Sort: Popular. Compare prices and read store reviews by real customers, compare products. Nobby Hats. FitSmallBusiness. Close. Merchant e-Solutions Reviews. Merchant Services Reviews of Credit Card Payment Processing Companies. Schedule a demo. If my experience with her is any indication of what I can expect from Merchant Solutions, then I selected the right company to handle my credit card transactions. There is evidence that The Merchant Solutions utilizes independent sales agents in addition to online advertising to market its services. Negotiating credit card processing fees when changing merchant accounts. Allows you to grow. According to complaints filed on this site and elsewhere, TMS appears to offer a standard contract of three years with automatic renewal, an annual fee of $79, a PCI compliance fee of $99, and an early termination fee of $395 or more. This website uses cookies to ensure you get the best experience. 11/23/2011. A+ Service! Additional rates and fees, including a technical support fee may apply. I’ve appeared in the New York Times, Los Angeles Times, Inc. Magazine and a host of other publications to offer insight on the subject of card acceptance. Of course as you know with Covid everything is much more complicated and it took several weeks for the IRS to get me a new EIN letter but all through it Anais stayed in contact to see if there was anything else I needed. Read employee reviews and ratings on Glassdoor to decide if Retriever Merchant Solutions is right for you. Additionally, merchants who sign up with TMS report finding themselves also committed to long-term equipment leases with early termination fees ranging from $350-$400. Merchant Review: Merchant Service Provider Reviews. This solution is the resolute fit for low-volume merchants who sell online and want to sync their stores with a compact checkout gateway. Uncover why The Merchant Solutions is the best company for you. Cancelling a Merchant Account Without Paying a Fee, How to Get Out of a Merchant Account Contract, How to Make Your Payment Processor Release Your Money. The Merchant Solutions has been accredited with the Better Business Bureau since 2010 and currently has an “A+” rating despite having received 11 complaints in the past 36 months, none of which have been closed in the last 12 months. Common themes include undisclosed fees, difficulty reaching a representative, problems with leased equipment, and termination or “restocking” fees in excess of $900. I really, Called the customer service regarding charge on my, Pleasant experience with Charles. Merchant One offers processing solutions for small businesses that accept card payments in-store, online, on the go, or by mail and phone order. She explained that the fee was due to a wrong EIN name on my account. The issue I was having with the terminal was resolved very quickly. Numerous times I informed her that we already had an account with a different company, and we were not ready to transition but would be happy to look at the numbers. Thank you again. I was connected with Anais Laurent. Would recommend . Merchant Solutions from our first call to sales, To getting our new PAX processing terminal and even most recently to technical support has all been so easy. They refuse to refund the money. Instead, it appears merchants must contact the company directly to learn more about the exact terms of this promotion. Merchants are advised to thoroughly review their merchant agreements with The Merchant Solutions and to renegotiate their contracts if hidden fees are suspected (see: “Fee Sweep“). Today was the last straw which we really been shut down since April over covid19. Need expert help? I would like to say that I am very happy I contacted your company Mr. Ray Siddiqui was absolutely wonderful. She said that I would need to submit an application in order to verify the discounts they were offering. For this reason, they are often linked to high complaint totals. No commitment, low fees, and excellent service. To the company’s credit, the website for TMS does not appear to engage in any deceptive marketing tactics.
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